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User onboarding

Balance user experience and strong identity verification


We're building a digital-first, customer-first banking service, going above and beyond the benchmark set by branches. A key part of that is making a sign-up experience that is compliant and frictionless. Onfido helps us to do just that.

Joseph Connelly

Senior Product Manager, Mettle

Great onboarding doesn’t mean a compromise between conversion and security

For any product or service, growth is key—and that means getting users through the door to engage with your product.

User onboarding is a meeting point of risk and opportunity. It’s one of the best places to catch identity fraud, but it’s also an easy way to lose customers to drop-off if your UX doesn’t meet their expectations.

doc verification

Digital identity verification gets your users through the door, first time round

You want your users to have the best possible chance at passing through onboarding first time, wherever they are in the world.

Onfido’s document verification covers over 2,500 document types from 195 countries and even supports multiple scripts and languages. So every user has a fair chance at a swift, smooth onboarding process.

facial biometrics

Add document verification or biometrics when—and if—you want them

Onfido lets you tailor your identity verification to your onboarding needs. Layering your digital identity verification at onboarding—from database checks to biometric liveness—can help you create an experience that’s as light or as in-depth as you want.

But for some products, verifying identity at the start of the onboarding flow can be a big ask for users who are still deciding whether or not to use your service. So Onfido’s SDK also lets you build a flow that works for your business and your customers—for example, helping retail and eCommerce companies to build identity verification at checkout, to keep conversion high.

scale globally

Verifying identity with Onfido keeps friction low and onboarding smooth

When you verify ID—for higher security or for enhanced due diligence, KYC and AML—you add friction to the process. Onfido’s digital identity verification is specifically designed to mitigate this friction.

Our unique SDKs remove friction by supporting your users along their onboarding journey. Glare and blur detection give real-time feedback to help them submit only high-quality pictures, while OCR Autofill automatically prefills sign-up forms with the data collected from their ID.

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Secure your business and your conversion rates

Revolut logo casestudy


Revolut increased number of users verified and onboarded by 39% in just 1 month.

Bunq logo casestudy


5x more users verified and onboarded, with the exact same Operators team.

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Our solutions

Onfido uses 256-bit SSL encryption 100% of the time on every device.


Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122.

© Onfido™, 2022. All rights reserved.
Company Registration Number: 07479524.