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Use case

Identity verification

Onboard new users securely with an end-to-end identity verification solution. The Real Identity Platform brings together a suite of verifications, no-code orchestration, and AI-driven analysis to enable secure and compliant onboarding. Verify identities in over 195 countries to help grow your business.


Guide to Digital Identity Verification

Download our guide to discover how the identity verification landscape has shifted, why businesses should opt for different identity verification tools, and where the future of onboarding is heading.

A guide to digital identity verification
All-in-one identity verification service

Verify any customer, anywhere

Simplify the identity verification process for both you and your customers with an end-to-end platform.

All your ID verification needs in one place

Choose from a comprehensive library of solutions in the Onfido Verification Suite, including award-winning document and biometric verification, global data verification, and fraud detection signals. 

Verification Suite
All in one place

Tailored identity verification experiences

Rather than funnel every customer through the same journey, tailor workflows based on risk and geography. Ditch a ‘one-size-fits-all’ approach and configure flexible onboarding with Onfido Studio. Sign up for a free trial to see it in action.

Onfido Studio
identity verification screengrab

Embed intuitive user experiences

Our Smart Capture SDKs are built to make identity verification online as seamless as possible. Featuring real-time glare and blur deteciton, multi-frame capture, cross-device compatability, and WCAG 2.1 AA accessibility — they’re designed to enable users to complete the process in seconds. That’s how we helped KOHO reduce verification time by 98%, and Mettle shorten their entire verification process to under 2 minutes.

Smart Capture SDKs
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Fast and accurate AI analysis

Onboard more customers faster with fully-automated identity verification. Atlas™ AI processes 95% of biometric verifications in under 10 seconds, reducing friction for genuine customers.

Atlas™ AI
Identity Verification

How can Onfido's identity verification service help your business?

Three people

Drive customer conversions

Improve conversion rates at onboarding with near-zero friction capture experiences, fast turnaround times, and high clear rates to get more genuine customers through the door. Global document coverage means you can easily scale into new markets.

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Satisfy global compliance

Satisfy KYC and AML regulations utiilizing a suite of verifications - including document and biometric verification, data validation solutions like ID Record, Watchlist screening, and Proof of Address. Customizable workflows allow you to funnel each customer through the right journey, so you stay compliant without compromising on growth.

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Enhance fraud prevention

Stay protected from sophisticated fraud and its associated costs without impacting the experience for genuine customers. Passive fraud detection signals such as geolocation and device integrity safeguard customers with zero friction, while Atlas ™ AI provides a scalable, accurate, and consistent layer of defense against multiple fraud vectors.

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Woman and gear

Reduce acquisition costs

Reduce customer acquisition costs with powerful automation and fewer manual processes. Automate customer verification and reduce friction with fully-automated identity verification.

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Identity verification built around your business

Whether you’re looking to reduce fraud, meet regulatory compliance, or digitize, experiences the Real Identity Platform can help.


Identity verification online is the process of confirming a person’s identity. Businesses complete ID verification online for a number of reasons including to confirm users are eligible to access their services, prevent impersonation fraud, and meet regulatory requirements. Identity verification can be completed in a number of different ways. You can verify identity documents, match photo IDs to facial biometrics, and validate user-provided data against trusted sources.

User identity verification is the process of confirming the identity of an individual accessing a system, platform, or service. It involves confirming that the person claiming a particular identity is indeed who they say they are, and ensuring that the information provided by the user is valid and accurate. The purpose of user identity verification is to establish trust, prevent identity theft, protect sensitive information, and ensure compliance with regulatory requirements.

Electronic identity verification (eIDV) software is a tool that digitally processes identity verification. Increasingly, users are rejecting traveling to a store or branch to provide documentation — instead choosing to sign-up for services that let them onboard and verify their identity remotely. Identity verification software enables this — the ability for users to sign-up for new services anywhere, anytime.

The best way to complete ID verification is highly dependent on risk tolerance, regulatory requirements, and how much friction is appropriate. Most commonly we see businesses undertake:

  • Document and biometric verification to confirm the legitimacy of a user’s identity document, and that it’s being presented by its rightful owner.
  • Data validation to validate user-provided information such as their name, date of birth, and address against trusted data sources such as credit databases and electoral registers. 

You can take our interactive tour to discover all the solutions included in the Real Identity Platform.

ID verification software drives a number of outcomes for businesses — it’s the foundation of KYC compliance and fraud detection programs — but can also significantly reduce manual workload on onboarding teams and automate a number of processes.

Remain compliant

ID verification software is critical to KYC onboarding programs for any business — our solution provides a basis of customer due diligence and helps over 900 businesses navigate KYC and AML regulations worldwide.

Stop fraud

Our solutions are built to prevent fraud at onboarding by spotting fraudulent documents, biometrics, and devices. Our team have worked alongside INTERPOL to train government agencies and are always striving to stay ahead of sophisticated fraud.

Reduce costs

ID verification can be a manual and time-consuming process. Our identity verification service is powered by Atlas AI. That’s how we provide actionable results back to you in seconds. It’s how we help businesses minimize manual processes, and increase levels of automation at onboarding.

Maximize onboarding conversion

We take great pride in working with our customers to integrate best-in-class user experiences that can be tailored to user and market needs using Onfido Studio — our no-code workflow builder. Our best-in-class Smart Capture SDKs make identity verification a breeze for your users featuring built in glare and blur detection, multi-frame capture, and WCAG 2.1 AA accessibility features.

The ID verification process depends on the specific solutions being used, but broadly it falls into three stages: 

Collection of personal information, identification documents, and biometrics

An end-user is guided in supplying personal data (such as name, date-of-birth, and address), ID documents (such as a passport or driver’s license), and a facial biometric (either a selfie or video).

Verification of the provided information and documents

These elements are analyzed for authenticity. Data is matched against trusted sources, documents are analyzed for evidence of forgery or counterfeiting, and biometrics are matched against the face on the ID — to verify it’s being presented by its rightful owner.

Identity verification results returned

Results are returned via API or in a dashboard — these offer breakdowns of analysis and a recommendation for next steps regarding the user. Many businesses automate additional steps depending on these results — for example asking a user to supply further information, conducting more stringent checks, or welcoming them to their business.

Identity verification is always evolving with customer expectations, fraud techniques, and regulatory requirements — there are a number of providers each with different strengths. We’re always innovating to stay ahead of the curve and deliver the best possible business results for our customers. Our Guide to Digital Identity Verification includes an overview of solutions, best practices, and a look to the future.