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Global support

AI-powered eKYC
for Malaysia

Navigate KYC compliance, onboard new customers, and detect fraudulent activity in an end-to-end platform. The Real Identity Platform supports Bank Negara Malaysia (BNM) compliance and enables businesses operating in Malaysia to digitize identity verification and deliver exceptional customer experiences.

How can Onfido help?

Onboarding Customers

Navigate Bank Negara Malaysia (BNM) compliance

Create digital onboarding journeys that are compliant and scalable, all in an easy-to-use drag-and-drop interface.

Navigate Compliance

Digitize onboarding with confidence

Grow your business across digital channels without compromising on local regulatory needs. Onfido’s Verification Suite, including Document, Biometric, and Data verification methods gives you a clear, unified view of customer identity.

Detect Fraud

Prevent organized fraud

Reduce the risk of identity fraud by identifying fraudsters before they access your products or services using passive signals, powered by our award-winning Atlas™ AI.

Reduce Complexity

Reduce complexity

Our end-to-end Real Identity Platform makes identity verification policies simple. Global document coverage, trusted databases, and no-code workflows provide you with the tools you need to know your customers.

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We want to be a ‘round the clock’ app. To do so, we need round-the-clock onboarding which is compliant and built for conversion at scale. With Onfido, we get that.

Mitherpal Sidhu, Group COO

Read the BigPay case study

What are the eKYC requirements in Malaysia?

Malaysia’s Central Bank (Bank Negara Malaysia) has published a policy document detailing the necessity for businesses to be able to conduct eKYC to safely onboard users. It also laid out specific requirements to be followed while using eKYC technologies. Onfido can help you navigate eKYC requirements from proof of address to ongoing monitoring and everything in between.

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How can Malaysian businesses verify identity?

BNM regulation allows for remote identity verification methods, where users can scan their government ID & facial biometrics using a smartphone or electronic device. This information will be processed via Onfido’s leading AI-technology and trained document fraud analysts to ensure the user is authentic and who they claim to be. Approved customers can then sign-up for financial services in seconds from anywhere.

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How does Onfido help?

Our AI-powered solution enables the capture of ID documents and facial biometrics, giving businesses confidence in the identity of their users. You can build flexible no-code workflows in Onfido Studio to automate the decision-making process for specific regulatory obligations. We return results in seconds via API or our dashboard. Our technology is being used by Malaysia’s leading digital banks, e-wallets, remittance platforms and brokerages. 

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Introducing the Real Identity Platform

Identity verification solutions for KYC in Malaysia

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Document and Biometric Verification

Have confidence in your customer’s identity by verifying Malaysian-issued photo IDs such as the MyKad. Powered by Atlas™ AI, our Onfido document verification uses advanced techniques to assess documents for authenticity. 

Discover Document Verification
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Onfido Studio

Build identity verification workflows according to your needs in our drag-and-drop orchestration tool. Your users are automatically routed to the path that makes the most sense for them to maximize conversion and minimize risk.

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Smart Capture SDK

Smart Capture

Make document and biometric capture seamless with our Smart Capture SDKs. They feature glare and blur detection, multi-frame image capture, and WCAG AA accessibility features.

Discover Smart Capture SDKs

Data Verification

Validate user-submitted data against a range of trusted data sources globally and locally. Choose a range of database verification methods including, PEPs and Sanctions Watchlists, and more.

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Fraud Detection

Fraud Detection Signals

Analyze passive fraud signals like phone and device intelligence to catch organized fraud without introducing additional user friction.

Discover Fraud Detection
What's new?

Keep up to date with identity news and insights