Identity verification
Onboard new users securely with an end-to-end identity verification solution. The Real Identity Platform brings together a suite of verifications, no-code orchestration, and AI-driven analysis to enable secure and compliant onboarding. Verify identities in over 195 countries to help grow your business.
Guide to Digital Identity Verification
Discover how the identity verification landscape has shifted in today’s digital world, why businesses should opt for different identity verification tools, and where the future of onboarding is heading. Additionally, examine the importance of identity verification processes, and their role in facilitating key business objectives.
Verify any customer, anywhere
Simplify the identity verification process for both you and your customers with an end-to-end platform.
All your ID verification needs in one place
Choose from a comprehensive library of solutions in the Onfido Verification Suite, including award-winning document and biometric verification, global data verification, and fraud detection signals.
Tailored identity verification experiences
Rather than funnel every customer through the same journey, tailor workflows based on risk and geography. Ditch a ‘one-size-fits-all’ approach and configure flexible onboarding with Onfido Studio. Sign up for a free trial to see it in action.
Embed intuitive user experiences
Our Smart Capture SDKs are built to make identity verification online as seamless as possible. Featuring real-time glare and blur deteciton, multi-frame capture, cross-device compatability, and WCAG 2.1 AA accessibility — they’re designed to enable users to complete the process in seconds. That’s how we helped KOHO reduce verification time by 98%, and Mettle shorten their entire verification process to under 2 minutes.
Fast and accurate AI analysis
Onboard more customers faster with fully-automated identity verification. Atlas™ AI processes 95% of biometric verifications in under 10 seconds, reducing friction for genuine customers.
How can Onfido's identity verification service help your business?
Drive customer conversions
Improve conversion rates at onboarding with near-zero friction capture experiences, fast turnaround times, and high clear rates to get more genuine customers through the door. Global document coverage means you can easily scale into new markets.
Satisfy global compliance
Satisfy KYC and AML regulations utiilizing a suite of verifications - including document and biometric verification, data validation solutions like ID Record, Watchlist screening, and Proof of Address. Customizable workflows allow you to funnel each customer through the right journey, so you stay compliant without compromising on growth.
Enhance fraud prevention
Stay protected from sophisticated fraud and its associated costs without impacting the experience for genuine customers. Passive fraud detection signals such as geolocation and device integrity safeguard customers with zero friction, while Atlas ™ AI provides a scalable, accurate, and consistent layer of defense against multiple fraud vectors.
Reduce acquisition costs
Reduce customer acquisition costs with powerful automation and fewer manual processes. Automate customer verification and reduce friction with fully-automated identity verification.
We are scaling quickly. We started in The Netherlands but have quickly expanded to 5 other surrounding countries. Having one vendor that can verify over 2,500 different documents is so valuable to our future as we continue to grow.
Zaheer Jassat, Head of Product, Mollie
Read the Mollie customer story
What really makes Onfido stand out is that their solution works quickly and efficiently across all our markets.
Djoeri Timesen, Chief Product Officer, bunq
Read bunq case study
Onfido have really aligned with our priorities, working with us to achieve our desired delivery by rapidly responding and iterating on their offering. Direct contact between our engineering teams has fostered a mutually beneficial partnership.
Lewis Tuff, Lead Platform Engineer, Revolut
Read Revolut case study
Onfido set the gold standard in terms of client onboarding. Acting as a true partner, we felt supported with best practices and knowledge-sharing. As part of our ongoing efforts to improve conversion and customer experience, Onfido has collaborated closely with us to optimize our performance.
Peter Lu, Credit & Lending Product Lead, KOHO
Read KOHO case study
Nowadays, customers are looking for solutions that are easily available – just the way they need them and whenever they need them, fully online. Onfido helps us bridge that gap, enabling us to know our customers in a fully online manner.
Artur Stankiewicz Chief Marketing and Digital Officer, Orange
Read Orange Flex case studyIdentity verification built around your business
Whether you’re looking to reduce fraud, meet regulatory compliance, or digitize, experiences the Real Identity Platform can help.
Keep up to date with the latest identity insights
FAQs
Identity verification online is the process of confirming a person’s identity. Businesses complete ID verification online for a number of reasons including to confirm users are eligible to access their services, prevent impersonation fraud, and meet regulatory requirements. Identity verification can be completed in a number of different ways. You can verify identity documents, match photo IDs to facial biometrics, and validate user-provided data against trusted sources.
User identity verification is the process of confirming the identity of an individual accessing a system, platform, or service. It involves confirming that the person claiming a particular identity is indeed who they say they are, and ensuring that the information provided by the user is valid and accurate. The purpose of user identity verification is to establish trust, prevent identity theft, protect sensitive information, and ensure compliance with regulatory requirements.
Electronic identity verification (eIDV) software is a tool that digitally processes identity verification. Increasingly, users are rejecting traveling to a store or branch to provide documentation — instead choosing to sign-up for services that let them onboard and verify their identity remotely. Identity verification software enables this — the ability for users to sign-up for new services anywhere, anytime.
The best way to complete ID verification is highly dependent on risk tolerance, regulatory requirements, and how much friction is appropriate. Most commonly we see businesses undertake:
- Document and biometric verification to confirm the legitimacy of a user’s identity document, and that it’s being presented by its rightful owner.
- Data validation to validate user-provided information such as their name, date of birth, and address against trusted data sources such as credit databases and electoral registers.
You can take our interactive tour to discover all the solutions included in the Real Identity Platform.
ID verification software drives a number of outcomes for businesses — it’s the foundation of KYC compliance and fraud detection programs — but can also significantly reduce manual workload on onboarding teams and automate a number of processes.
Remain compliant
ID verification software is critical to KYC onboarding programs for any business — our solution provides a basis of customer due diligence and helps over 900 businesses navigate KYC and AML regulations worldwide.
Stop fraud
Our solutions are built to prevent fraud at onboarding by spotting fraudulent documents, biometrics, and devices. Our team have worked alongside INTERPOL to train government agencies and are always striving to stay ahead of sophisticated fraud.
Reduce costs
ID verification can be a manual and time-consuming process. Our identity verification service is powered by Atlas AI. That’s how we provide actionable results back to you in seconds. It’s how we help businesses minimize manual processes, and increase levels of automation at onboarding.
Maximize onboarding conversion
We take great pride in working with our customers to integrate best-in-class user experiences that can be tailored to user and market needs using Onfido Studio — our no-code workflow builder. Our best-in-class Smart Capture SDKs make identity verification a breeze for your users featuring built in glare and blur detection, multi-frame capture, and WCAG 2.1 AA accessibility features.
The ID verification process depends on the specific solutions being used, but broadly it falls into three stages:
Collection of personal information, identification documents, and biometrics
An end-user is guided in supplying personal data (such as name, date-of-birth, and address), ID documents (such as a passport or driver’s license), and a facial biometric (either a selfie or video).
Verification of the provided information and documents
These elements are analyzed for authenticity. Data is matched against trusted sources, documents are analyzed for evidence of forgery or counterfeiting, and biometrics are matched against the face on the ID — to verify it’s being presented by its rightful owner.
Identity verification results returned
Results are returned via API or in a dashboard — these offer breakdowns of analysis and a recommendation for next steps regarding the user. Many businesses automate additional steps depending on these results — for example asking a user to supply further information, conducting more stringent checks, or welcoming them to their business.
Identity verification is always evolving with customer expectations, fraud techniques, and regulatory requirements — there are a number of providers each with different strengths. We’re always innovating to stay ahead of the curve and deliver the best possible business results for our customers. Our Guide to Digital Identity Verification includes an overview of solutions, best practices, and a look to the future.
Ready to get started?
Our identity experts are available to talk through your requirements, answer questions, and set up a demo.
