reduction in time to onboard a customer
automation rate for verifying customers
Hasan Luongo, VP of Global Marketing, Chipper Cash
The word is out and new users are flocking to the extraordinary experience and service Chipper Cash provides at the rate of 40,000 new users per day.
Onfido’s identity verification technology is streamlining operations, confidently adding new users, and accelerating the approval workflow process. With Onfido, Chipper Cash reduced the time to onboard and verify a customer by 35%, to just a few minutes, helping the business grow in line with their ambitions.
Chipper Cash work tirelessly to ensure the customer is always put first and treated with empathy. With Onfido, Chipper Cash puts their customer-first mantra in motion by enabling a Real Identity approach: using a document and a selfie to validate that a customer is truly that customer, rather than relying solely on credit data with poorer coverage.
Flexibility is key for Chipper Cash in order to capture a holistic view of their customers. Integrating a blend of Onfido services that include an ID Check, a Selfie Check, Identity Record Check and more helps Chipper Cash make more intelligent decisions about when to enable access for their customers. With Onfido, Chipper Cash are automating 95% of the customer verification process, setting them up for scale.
Chipper Cash is well on the way to fulfilling their goal to enable customers to send and receive money across Africa in a seamless and friction-free way. By treating their customers as people first, Chipper Cash are revolutionizing the way money is transferred across borders.
About Chipper Cash
Chipper Cash is fostering financial inclusion by allowing over 4 million users to easily send and receive money with free local transfers and the lowest cross-border rates across seven African countries — Ghana, Uganda, Nigeria, Tanzania, Rwanda, South Africa, and Kenya and the US and UK. The company also offers crypto and stock investing, prepaid visa cards and the ability to send airtime and data bundles to other Chipper customers across Africa.