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Customer Attitudes to Digital Identity

November 23, 2020

Roughly 60% of people are accessing more services online since the start of the Covid-19 pandemic.

But what does this mean for you? 

The way customers access your services has never been more important. For many, digital is fast becoming the only available channel. We’re accessing more digitally than ever before. And to do so, we rely on our digital identity.

We conducted research in the US, UK, France and Germany, surveying over 4,000 people to learn what people really think about digital identity, and how it tempers their experience and perception of your business.

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