Identity verification for telecommunications

Fragmented views of customer identity can invite fraud onto your network. Building identity verification into your onboarding process creates a strong, verified view of customers from day one to prevent SIM swap fraud, impersonation attempts, and loss of devices. The same automated digital verification can be conducted in-store in seconds to reduce exposure to fraud, and take the pressure off staff members.

Offer an intuitive, convenient, and tailored onboarding experience for every potential customer to drive new customer acquisition. Allow customers to get set up online, in-store or across both with a seamless, low-friction, cross-device verification. Build customer loyalty and get a competitive edge over competitors with a UX that minimizes clunky processes like 2FA and call center interactions.

Verify potential customers for prepaid SIMs and hop-on-hop-off contracts. Meet regulatory compliance requirements head-on with document and biometric verification, and look-ups against databases. Don't allow compliance to become a bottleneck to expansion by building automated, flexible, and unique workflows that quickly respond to market changes in regulation.

Keep your business moving without keeping customers waiting. Turn identity verification from a time-consuming endeavor into a business enabler by removing the need to manually orchestrate verification flows and fraud prevention measures in house. Reduce manual bottlenecks, such as the need for manual reviews, to onboard more customers while reducing acquisition costs.