Customer attitudes and fraudulent techniques are ever evolving — so regulations and KYC standards have to do the same. Throughout 2022, Forrester highlighted that the market has moved from creating compliance-as-a-check-box to creating “inexpensive, low-friction compliance journeys”. Emphasizing that there has been a noted shift in the market from one-size-fits-all KYC to journey time orchestration.
In this webinar Alan McAlpine, Director at Onfido, hosts a lively discussion with guest speaker, Andras Cser, Vice President, Principal Analyst of Forrester and Yuelin Li, Chief Product Officer of Onfido.
They discuss a number of topics including identity verification, KYC, fraud prevention, as well as:
- How to handle the constant “tug-of-war” between UX, fraud, and compliance needs
- The market need around cost efficiency and overall “thriftiness”
- Right-sizing the amount of friction needed and expected during the onboarding process
Our compliance manager's guide takes a detailed look at the regulatory landscape, KYC process best practices, and things to consider when choosing technology partners.