Forrester & Onfido: Best Practices in Applying and Scaling KYC

Customer attitudes and fraudulent techniques are ever evolving — so regulations and KYC standards have to do the same. Throughout 2022, Forrester highlighted that the market has moved from creating compliance-as-a-check-box to creating “inexpensive, low-friction compliance journeys”. Emphasizing that there has been a noted shift in the market from one-size-fits-all KYC to journey time orchestration.

In this webinar Alan McAlpine, Director at Onfido, hosts a lively discussion with guest speaker, Andras Cser, Vice President, Principal Analyst of Forrester and Yuelin Li, Chief Product Officer of Onfido.

They discuss a number of topics including identity verification, KYC, fraud prevention, as well as:

  • How to handle the constant “tug-of-war” between UX, fraud, and compliance needs
  • The market need around cost efficiency and overall “thriftiness”
  • Right-sizing the amount of friction needed and expected during the onboarding process
Want to learn more about the compliance landscape?

Our compliance manager's guide takes a detailed look at the regulatory landscape, KYC process best practices, and things to consider when choosing technology partners.

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