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Customer research: is digital now default?

The last year has been a crash course in digital engagement - for both customers and businesses.

Onfido and Okta ran exclusive joint research to examine how customers feel about moving online. 5,000 respondents from the UK, US, France, Germany and the Netherlands told us how they feel about digital access across a range of industries.

Read the report to learn

  • How COVID-19 has changed consumer’s relationship with digital identity

  • What the role of the branch is in a post-COVID world

  • What user’s expectations are of digital and omnichannel access

  • How users want to authenticate themselves

  • What businesses should do to meet customers' expectations

Insights from our research

1 in 2 customers

1 in 2 customers

feel more comfortable accessing services online than they did before the pandemic

67% of customers

67% of customers

want to be able to sign-up for a new account online

9 in 10 customers

9 in 10 customers

agree that businesses should allow them to access services in whatever way suits their needs

Want to learn more?

Read the report
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Onfido uses 256-bit SSL encryption 100% of the time on every device.

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Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122.

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