Information We Collect on Our Website or When You Otherwise Interact With Us
We collect the information you decide to provide when browsing our websites or when you otherwise interact with us. For example, we collect information when you apply for a job, create a client account, purchase Identity Verification Services, access the Onfido Dashboard, sign up for our newsletter, submit a request, submit information, comment on a blog post, or otherwise contact us. This information might include your name, email address, postal address, phone number, CV and related job application information, company information, billing and purchase information, and any other information you choose to provide.
In addition, we also automatically collect certain information from you when browsing our website. This includes:
We log information about your use of the website, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to the website.
We collect information about the computer or mobile device you use to access our website, including the hardware model, operating system and version, unique device identifiers and mobile network information.
Information Collected by Cookies and Other Tracking Technologies
We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our website and your experience, see which areas and features of our website are popular and count visits. Web beacons are electronic images that may be used on our website or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see below.
The website also offers social sharing features and other integrated tools (such as the Facebook "Like" button), which lets you share actions you take on the website with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Use of Information
We use the information we collect to:
- Provide, maintain and improve the website;
- Provide and deliver the services you request, process transactions and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts and support and administrative messages;
- Respond to your comments, questions and requests and provide customer service;
- Communicate with you about products, services, offers, promotions, rewards, and events offered by Onfido and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage and activities in connection with the websites; and
- Carry out any other purpose for which the information was collected.
We use information for the above purposes where it is necessary for the performance of a contract to which an individual is subject, where it is necessary in our legitimate interest to do so, where we have a legal obligation, or where an individual has provided their consent.
Sharing of Information
We share information with external parties that are performing tasks on our behalf (including our affiliates) and with other companies, organisations, and individuals outside Onfido where we have a legitimate legal reason for so-doing (for example, in connection with any merger or acquisition).
Whenever legally possible, we seek to protect the information we share by imposing contractual privacy and security safeguards on the recipient of the information. This is particularly important in cases where the recipient is located in a country that has different or lesser privacy laws than those of the country where the information was originally collected. In some cases, however, it’s not possible for us to do so — for example, when we have a legal obligation to disclose information to a government authority and that government authority isn’t willing to enter into such contractual safeguards.
Third Party Payment Processing
Onfido takes appropriate administrative, physical, technical and organizational measures designed to help protect information about users from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. For more information about information security at Onfido, please visit the Guide to Security at Onfido. If you think you have identified a security vulnerability or bug in our Identity Verification Services, please report it to the Onfido security team at email@example.com and as described in the Onfido Responsible Security Bug Disclosure Policy.
We use the following cookies on the website:
|Onfido Session ID||To enable Onfido to track sessions on the website.|
|Onfido country/region||To detect your country/region so we may surface the correct website.|
|Stripe||To accept payments on our behalf.|
|Recurly||To manage business customer billing.|
|PostCodeAnywhere||To enable address lookup.|
|Intercom||To enable our feedback forms.|
|Hubspot||To help identify business customer website visitors.|
|Google Analytics||To conduct website usage analytics.|
|Woopra||To conduct website usage analytics.|
|Hotjar||To conduct website usage analytics.|
|LinkedIn Insight Tag with Matched Audience (Linkedin Privacy FAQ)||To enable the serving of targeted advertisements.|
|Twitter (Conversion Tracking)||To enable the serving of targeted advertisements.|
|Zendesk||To provide help desk support.|
You may opt-out of our cookies as described below under Your Choices.
Advertising and Analytics Services
You may opt-out of our advertising and analytic services as described below under Your Choices.
Cookies, Advertising, and Analytic Services
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices. To opt out of having your web browsing information used for analytic purposes, please use the Google Analytics Opt-out Browser Add-on and the Hotjar opt-out. To opt-out of targeted LinkedIn advertisements or Twitter advertisements, please adjust your privacy settings on those platforms.
You may update and edit information from your application for employment at any time by logging into your employment application account here. If you wish to delete your application, please email us at firstname.lastname@example.org with the subject ‘Delete My Application’, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a limited period of time.
You may update, correct or delete information from your client account at any time by logging into your client account here or by emailing Onfido at client-support@Onfido.com. If you wish to delete or deactivate your account, please email us at email@example.com, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a limited period of time.
You may opt out of receiving promotional emails from Onfido by following the instructions in those emails or by emailing us at firstname.lastname@example.org. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Contact Onfido or a Privacy Supervisory Authority
If you would like more information about how Onfido collects and uses information, please contact Onfido at privacyrequests@Onfido.com, or at:
Attention: Privacy Office
3 Finsbury Avenue
London EC2M 2PA
If you’d like to raise a concern with a Privacy Supervisory Authority, a list of contact points is available here.