Cashless reigns supreme in a world where in-person transactions are restricted to prevent the spread of covid-19. This has pushed key demographics, such as the over-65s, across the digital threshold for the first time. The implications will not fade, even after the world physically re-opens for business. In many emerging markets, nearly ubiquitous mobile penetration has made “leapfrogging” core to the development trajectory and e-banking normal for population segments considered unbankable elsewhere. What lessons can be learnt? Has digitisation levelled the playing field, or disadvantaged those who aren’t digitally literate? In the new normal, what differentiates service providers? How can banks future-proof themselves and their customers in a time of unprecedented economic volatility?
- Paul Taylor, chief executive, Thought Machine
- Asheesh Birla, general manager, Ripple Net
- Mike Tuchen, chief executive, Onfido
- Moderator: Alice Fullwood, banking correspondent, The Economist
