Financial services and their customers have undergone a crash course in digital transformation. In this interview presented by American Banker, Gagan Sekhon, Director of Analytics at innovative challenger-bank MoneyLion, and Katia Mar, VP Product Marketing at identity verification market-leader Onfido, share their thoughts on approaches to digital trust. They debate how customer attitudes are changing, how trust cuts both ways, and how financial services can use technology to meet expectations without compromising on security.
Watch now to hear how:
- Customer expectations of access are changing - and where the industry is succeeding and failing to meet them
- Financial services can offer fully digital experiences without compromising on fraud prevention
- How financial services can build strong customer profiles to combat fraud, starting with onboarding
- Trust in identity can enable all-in-one banking experiences