User experience

  • Customer insights: Digital by default

    Customer insights: Digital by default

    Okta and Onfido surveyed 5,000 people across the US, UK, France, Germany and the Netherlands to see how customers feel about digital services and the way their digital identity is managed.

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  • What is Onfido?

    What is Onfido?

    Discover how Onfido helps you see your customers' real identities, without ever meeting face to face.

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  • Customer Attitudes to Digital Identity

    Customer Attitudes to Digital Identity

    Find out how to optimize your approach to digital identity in a way that best meets your customers’ needs, based on research we collated for this report.

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  • How Onfido works for you and your customers3:30

    How Onfido works for you and your customers

    Drive revenue and customer engagement with Onfido. See how our solution works both your customers and internal teams in this three minute video.

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  • How has Covid-19 changed our relationship with digital identity?

    How has Covid-19 changed our relationship with digital identity?

    Digital identity has never been more important for both users and businesses. But people are dissatisfied with how their digital identity is handled. Find out more in our blog.

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  • Learn how Drivy decreased drop-off at onboarding by 23%

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  • 7 ways to improve your customer’s identity experience at sign up

    7 ways to improve your customer’s identity experience at sign up

    We’re focused on how we can make moments of identity verification better, for both you and your customer. Find out seven things you can do to help you achieve this.

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  • Security and user experience: how to hit that digital sweet spot

    Security and user experience: how to hit that digital sweet spot

    Identity verification is one of the few interactions you have with your customers where the security and user experience go hand in hand. It's time to re-evaluate how the two work together.

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  • Improving user experience in identity proofing

    Improving user experience in identity proofing

    Our VP of Design, Mark Opland, shares his thoughts on what an improved user experience means for identity proofing.

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  • Good friction for great UX

    Good friction for great UX

    Find out how our Design Team improved our selfie video feature while testing whether more friction equaled drop off.

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  • Optimizing Digital Experiences for an Accessible Future

    Optimizing Digital Experiences for an Accessible Future

    Learn what accessibility is, why it’s so important, and what we learned from our own accessibility project.

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  • TechCrunch & Onfido: 7 ways to improve customer's identity experience at sign-up

    TechCrunch & Onfido: 7 ways to improve customer's identity experience at sign-up

    In this webinar, Lizzie Laundy (UX Research Lead) and Charlotte Sferruzza (Product Design Lead) share their top tips for creating great identity flows, with user experience in mind.

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  • See our solution in action

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  • The Total Economic Impact™ of Onfido

    The Total Economic Impact™ of Onfido

    Forrester Consulting have quantified the real business benefits delivered by Onfido in this Total Economic Impact™ study.

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  • Case study: Drivy

    Case study: Drivy

    Discover how Drivy decreased drop-off at onboarding by 23%.

    Read Flipbook
  • Coffee with Clients: Drivy2:39

    Coffee with Clients: Drivy

    We caught up with Pierre Beret, Risk & Operations Director at Drivy, about how Onfido's driven user drop-off down by 23%

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  • Onfido Wins "Best Innovation in Algorithmic Bias Mitigation" & "Outstanding Leader in Accessibility" at CogX 2020

    Onfido Wins "Best Innovation in Algorithmic Bias Mitigation" & "Outstanding Leader in Accessibility" at CogX 2020

    Onfido Wins at CogX and SC Awards 2020

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  • The identity experience: how identity creates great UX

    The identity experience: how identity creates great UX

    Learn where identity verification fits into your user experience, and how you can optimize it to give you, and your customers, the best results.

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  • 11:FS Homescreen: how do Onfido’s SDK and dashboard work?

    11:FS Homescreen: how do Onfido’s SDK and dashboard work?

    11:FS Pulse's James Safford spoke to Onfido's See Wah Cheng (Director of Product) and Minh Nguyen (Group Product Manager) about our SDKs and dashboard.

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  • Case Study: Sidehide

    Case Study: Sidehide

    Learn how, with Onfido, Sidehide are confidently navigating their three core challenges of regulation, fraud, and UX.

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  • Friendly Friction - The guide to optimizing onboarding

    Friendly Friction - The guide to optimizing onboarding

    Learn why you need friendly friction, how to tailor onboarding according to your risk-based approach, and the key features you can utilise to improve your UX.

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  • Current and Onfido user experience1:09

    Current and Onfido user experience

    See our identity verification workflow in action with Current. Users simply take a photo of their government-issued ID and a short selfie video to gain access to the platform.

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