User experience

  • What is Onfido?

    What is Onfido?

    Discover how Onfido helps you see your customers' real identities, without ever meeting face to face.

    Read Article
  • Customer Attitudes to Digital Identity

    Customer Attitudes to Digital Identity

    Find out how to optimize your approach to digital identity in a way that best meets your customers’ needs, based on research we collated for this report.

    Read Flipbook
  • How has Covid-19 changed our relationship with digital identity?

    How has Covid-19 changed our relationship with digital identity?

    Digital identity has never been more important for both users and businesses. But people are dissatisfied with how their digital identity is handled. Find out more in our blog.

    Read Article
  • How Onfido works for you and your customers3:30

    How Onfido works for you and your customers

    Drive revenue and customer engagement with Onfido. See how our solution works both your customers and internal teams in this three minute video.

    Watch Video
  • 7 ways to improve your customer’s identity experience at sign up

    7 ways to improve your customer’s identity experience at sign up

    We’re focused on how we can make moments of identity verification better, for both you and your customer. Find out seven things you can do to help you achieve this.

    Read Article
  • Learn how Drivy decreased drop-off at onboarding by 23%

    Read case study
  • Good friction for great UX

    Good friction for great UX

    Find out how our Design Team improved our selfie video feature while testing whether more friction equaled drop off.

    Read Article
  • Optimizing Digital Experiences for an Accessible Future

    Optimizing Digital Experiences for an Accessible Future

    Learn what accessibility is, why it’s so important, and what we learned from our own accessibility project.

    Read Flipbook
  • TechCrunch & Onfido: 7 ways to improve customer's identity experience at sign-up

    TechCrunch & Onfido: 7 ways to improve customer's identity experience at sign-up

    In this webinar, Lizzie Laundy (UX Research Lead) and Charlotte Sferruzza (Product Design Lead) share their top tips for creating great identity flows, with user experience in mind.

    Read Article
  • Case study: Drivy

    Case study: Drivy

    Discover how Drivy decreased drop-off at onboarding by 23%.

    Read Flipbook
  • Coffee with Clients: Drivy2:39

    Coffee with Clients: Drivy

    We caught up with Pierre Beret, Risk & Operations Director at Drivy, about how Onfido's driven user drop-off down by 23%

    Watch Video
  • Onfido Wins "Best Innovation in Algorithmic Bias Mitigation" & "Outstanding Leader in Accessibility" at CogX 2020

    Onfido Wins "Best Innovation in Algorithmic Bias Mitigation" & "Outstanding Leader in Accessibility" at CogX 2020

    Onfido Wins at CogX and SC Awards 2020

    Read Article
  • See our solution in action

    Watch a demo
  • The identity experience: how identity creates great UX

    The identity experience: how identity creates great UX

    Learn where identity verification fits into your user experience, and how you can optimize it to give you, and your customers, the best results.

    Read Flipbook
  • 11:FS Homescreen: how do Onfido’s SDK and dashboard work?

    11:FS Homescreen: how do Onfido’s SDK and dashboard work?

    11:FS Pulse's James Safford spoke to Onfido's See Wah Cheng (Director of Product) and Minh Nguyen (Group Product Manager) about our SDKs and dashboard.

    Read Article
  • Case Study: Sidehide

    Case Study: Sidehide

    Learn how, with Onfido, Sidehide are confidently navigating their three core challenges of regulation, fraud, and UX.

    Read Flipbook
  • Friendly Friction - The guide to optimizing onboarding

    Friendly Friction - The guide to optimizing onboarding

    Learn why you need friendly friction, how to tailor onboarding according to your risk-based approach, and the key features you can utilise to improve your UX.

    Read Flipbook
  • Current and Onfido user experience1:09

    Current and Onfido user experience

    See our identity verification workflow in action with Current. Users simply take a photo of their government-issued ID and a short selfie video to gain access to the platform.

    Watch Video
  • AI built for the real world6:41

    AI built for the real world

    Watch this video to learn how our machine learning models catch fraud, while improving the quality of poor quality captures.

    Watch Video
  • Addressing your customers’ number one concern: 50% worry about security

    Addressing your customers’ number one concern: 50% worry about security

    What do your customers really care about? And in today's changing landscape, how do you continue to meet their expectations? Find out more about their number one concern in our blog.

    Read Article
  • Creating trust from a distance: satisfying experience, risk and compliance

    Creating trust from a distance: satisfying experience, risk and compliance

    In this panel, experts from Onfido, HSBC, ex. N26, Raison and Citi discuss how they’re meeting sometimes competing requirements when creating remote trust.

    Read Article
  • loading
    Loading More...