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Balancing fraud prevention with customer experience

September 21, 2021

To see how banks are managing this balance, Arizent and American Banker surveyed 200 management-level bank employees. The research speaks to banks’ plans to improve and expand customer digital interactions while keeping pace with fraud prevention needs.

Topics in this report include:

  • Process automation strategies and benefits
  • Customer-friendly fraud prevention tactics
  • Best practices in outcome-driven planning
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