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Friendly Friction - The guide to optimizing onboarding

March 28, 2019

When it comes to user onboarding, there’s a tension between security and convenience. Try to shortcut security, and you'll pay the price. But add too much friction and you'll struggle to scale. 

So how can you optimize your user experience to introduce just the right amount of ‘friendly’ friction and unlock growth?

Read the ebook to learn why you need friendly friction, how to tailor onboarding according to your risk-based approach, and the key features you can utilise to improve your UX.

The ebook covers:

  • Three key things you should know about friction
  • The scale versus security trade off
  • What you should know about a risk-based approach
  • Five ways to make friction ‘friendlier’


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