Credit Union Journal: What does member-centricity mean in a post-COVID world?

September 3, 2020


Member expectations are changing. The past 6 months have ushered in a dramatic step-change in how we interact with financial services. From account opening to transaction approval, we want it all from the comfort of our phone. But when you might never meet your members face to face, how do you create the trust needed to meet these expectations in a secure way?

In this webinar Alfy Louis, Financial Services Advisor to Onfido, and Ed Ackerman, Director Alliances and Partnerships, examine what customer-centricity means in a post COVID world, and how it can be met with digital identity.  

Watch now to learn:

  • What does it mean to be a customer-centric organisation in 2020?
  • How can digital identity help to meet member expectations, to improve acquisition and retention
  • How can transforming your identity processes increase automation, while ensuring compliance and fraud prevention?
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