Case Studies

Pockit - Case Study

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Pockit was faced with the challenge of onboarding customers and verifying their identity. As Pockit operates as a digital-only bank, verifying every customer's identity is crucial. It is also important for Pockit can do this as quickly and as seamlessly as possible. Alexandra Geca, Fraud Manager at Pockit said "If the experience of registering online turns out to be cumbersome for the customer, that's a customer we may lose". This challenge fed into Pockit's mission to provide banking services to all, while ensuring that all transactions conducted, met its legal and regulatory requirements. The challenge Pockit's mission is to make bank accounts available for all, regardless of income or credit status. They are a mobile first online bank with 400k+ customers. lowering the barriers to opening a bank account online automated new customer onboarding process as a result of reduced onboarding drop-off increase in number of customer conversions 15% case study

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