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KOHO Case Study

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After evaluating multiple options, KOHO partnered with Onfido due to its benefits for both them and their customers. On the business side, Onfido's developer-friendly approach and documentation enabled the technical team to integrate Onfido's SDK in a matter of weeks and get to market faster. Onfido also fit the bill as a global partner with comprehensive Canadian document coverage. The KOHO team leveraged Onfido's market expertise and had a direct line to Onfido's in-house document fraud and technical experts throughout implementation. On the customer side, building a great user experience is a priority for the KOHO team. Onfido's in-house UX design experts drove a regular cadence with the KOHO team, sharing best practices for the identity verification experience. This helped optimize their onboarding flow to maximize the number of users completing verification. The solution Founded in 2014 as the first neobank in Canada, KOHO aims to democratize the financial system by leveraging digital technology and simplifying the everyday banking experience. KOHO helps over 350,000 customers save, spend and budget responsibly with its financial products. By providing open and intuitive options to consumers with no surprising fees, KOHO is meeting consumers' needs as an alternative to the Big Five banks in Canada. As KOHO began to scale and expand its use cases, they found that their existing identity verification solution was turning away too many good users. KOHO needed a new partner who could solve the problem that faced them: how to remotely verify their applicants' real identities without compromising on user experience. The challenge KOHO is a new era of banking, rooted in the belief that a better banking experience exists. They've set out to build it for all Canadians, from Tofino to Fogo Island. They're restoring financial balance by empowering people through their finances. 15% with more customers activating their KOHO card increase in customer conversion giving KOHO customers a quick and seamless onboarding experience reduction in verification time 98% case study

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