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Case Study TBI Bank

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TBI partnered with Onfido to help them onboard customers securely at scale with Document and Selfie verification. New and existing customer identities are verified by Onfido. This frees up the TBI team to focus only on reviewing suspicious customers only. After extensive testing, TBI chose Onfido due to our ability to catch fraud faster and more accurately than alternative providers. And integrating Onfido was a breeze thanks to our comprehensive API documentation and user-friendly mobile SDKs. The solution TBI Bank is a next-generation bank with big goals. With over €500M in assets, and a rapidly growing customer base, they want to grow both their customer sign-ups, and their offering beyond banking. Most recently, TBI have expanded their services with TBI Pay, a buy-now- pay-later service giving customers the option of checkout financing through the TBI platform. The TBI team had to address the concern that any individual behind a mobile can claim to be anyone in the world. As a financial services provider, TBI were already performing KYC checks on customers, but as they expanded to checkout financing they had to have maximum confidence that they weren't onboarding fraudulent users. To address this, TBI reviewed each new customer with live video calls, where an agent would extract document information and assess it for fraud. This took on average six minutes per customer. Not only was it poor UX, but it didn't scale. This created huge problems during growth spikes such as Black Friday shopping, where the team would need to hire more operators to manage demand. The challenge TBI Bank is a next- generation bank whose goal is to become the one- stop digital bank, offering a wide range of online and mobile solutions for both consumers and small and medium-sized businesses. 66% with a more efficient identity verification process reduction in cost to acquire a new customer with a smarter approach to fulfilling KYC needs faster to onboard and verify new customers 80% case study

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