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BigPay Case Study

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BigPay identified that a world-leading and compliant onboarding starts with identity, and that's where Onfido came into the picture. After looking at a range of local and global providers, the BigPay team chose Onfido for identity verification due to both our accuracy on fraud—powered by our Document and Video Liveness checks, where a user films an asynchronous video of themselves—and our user experience, powered by our SDK. The solution BigPay is bringing banking into the 21st century. As part of that, they're looking to produce the most frictionless onboarding possible for a financial services app. As a pioneer of the industry in Asia, they had to navigate three conflicting aims: preventing fraud, ensuring compliance, and providing a best-in class UX at scale. In a world before Onfido, BigPay were onboarding and verifying users with a manual operation that required analysts to review IDs and faces as they registered with BigPay. While an analyst-led approach meant that the team could adhere to KYC and EDD needs, it didn't guarantee that fraud would be caught in the first instance. And it presented an unsatisfactory experience for prospective customers—they could only be verified outside business hours, and this process would take hours to complete. For a business trying to redefine banking and win market share, their registration had to be smarter. The challenge BigPay is bringing banking into the 21st century. They have built a mobile app with a card, providing a simple interface for you to spend, send, receive and track money—anywhere in the world. equipping in-house teams with the tools to serve customers at scale of internal verification processes automated 80% case study

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