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Sidehide - Case Study

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Faced with the above challenge, Sidehide identified two key criteria they wanted in a digital identity partner: a brand they can trust, and a brand they could scale with as they grew. From the work Onfido had done with leading challenger banks such as Revolut, Sidehide could see our identity verification in action and knew instantly that it's what they wanted. They integrated Document and Selfie checks into their sign-up flow, enabling their team to confirm that an ID is legitimate and that it is truly owned by the holder. The solution Sidehide is on a mission to create a one-click hotel experience. Consumers can book, arrive, and check-in, all through the Sidehide app, providing a seamless and secure experience from booking to check-in. In order to build this, Sidehide identified three challenges to overcome: local regulations, fraud, and user experience. The hotel booking process today involves manual, slow processes. Sidehide founders Joakim and Fredrik saw this first hand. When arriving at a hotel, they'd hand over their passport to front-desk staff, who then go into another room and scan documents. This was followed by a long wait before they could go to their rooms. Although driven by regulatory demands, this manual approach invites fraud—hotel staff might not be trusted with PII, and fraudsters might stay at hotels with counterfeit documents. The Sidehide team set out to take this process online, creating a hotel booking and check-in experience that's seamless and secure for both hotels and consumers. For Sidehide, this booking process started with a verified digital identity. The challenge Sidehide is enabling "one-click hotels", offering users a seamless booking and check-in experience. When users arrive at the hotel, all they ever will have to do is to show their boarding pass, and they're all set. 4 weeks for a seamless and digital-first route to market from concept to production-ready seamlessly anchoring a customer profile in a real identity to register and verify a customer's identity 1 minute case study

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