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Grover - Case Study

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With Onfido's Document Verification and Selfie Biometrics, Grover were able to build a flow that allowed them to reduce the risk when providing their service at scale, without compromising on the shopping experience. The integration was seamless, too. Grover went from concept to version one of an Onfido SDK integration in a single two week sprint, enabling their Product team to go into production sooner. The solution Grover is shaking up retail with their flexible tech rental model. It also means that they sit at a special place in the market. They are both a financial "lending" company as they provide a rental service to their customers, but also a "retail" company as their offering is built around an eCommerce experience. This unique service brings unique challenges around risk. To reduce risk when renting their products to business customers, Grover were performing a detailed review on each business customer that signed up to their system to verify their identity. This expensive manual process took valuable time away from the team, and created an imperfect user experience due to waiting times of a day or more to access the Grover service. And for Grover, customer experience—in both their B2B and B2C segments—is key, always asking "how can we build the most secure experience with the fewest constraints on our users?" Onfido stepped in to help Grover walk that tightrope between catching the bad actors and delighting the good ones. The challenge Grover is a leading German "Rent Tech" business— giving individuals and businesses on-demand and worry-free access to gadgets and office equipment through simple monthly rentals. 1 hour due to fewer in-house and manual processes manual work saved for each verified customer with Onfido's consistent and fast performance reduction in time to onboard customers 60% case study

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