Case Studies

2nd Address - Case Study

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To help them build the best booking experience for their users, 2nd Address partnered with Onfido to deliver identity verification during booking, powered by Onfido's JS SDK. They looked at five alternative providers before deciding on Onfido. The solution Building a trusted platform is paramount for sharing economy marketplaces. 2nd Address' hosts need to have confidence that the people staying in their homes are genuine, while business travellers want the assurance that the listings are legitimate. Like most online platforms, they relied on identity information to build trust, taking people from "unknown" to "verified" on their platform. Obtaining a high level of confidence around identity was key. 2nd Address asked users to submit an identity document and selfie, to be verified in-house. But they found that their team could not process applications quickly enough as they experienced rapid growth. Internal teams were reviewing documents from a global customer base, and the team's lack of technical expertise of various document types exposed them to delays, avoidable fraud, and a less-than-ideal customer experience. The challenge San Francisco-based 2nd Address' Corporate Housing platform is an alternative to hotels that enables business travellers to look for home rentals that extend beyond 30 days. They enable hosts to list their homes, boasting over 7,500 premium homes in 7 cities. 80% from 24 hours to just minutes, with the same team reduction in time spent verifying IDs internally thanks to Onfido's Document and Selfie checks reduction in fraud rate after switching 35% case study

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