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bunq - Case Study

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Bunq partnered with Onfido to help them rethink their entire onboarding process. So they could start verifying users remotely and at scale, while improving the user experience too. The solution Previously, Bunq had to organize video calls to verify users. With results solely depending on the skills of their operators, this process crucially lacked consistency—especially when dealing with a variety of identity documents from around the world. Because it was too lengthy and ran into language barriers every time Bunq entered a new market, the onboarding process didn't support the business need for scale either. And to top it all off, the experience was uncomfortable for users who didn't necessarily want to be on camera. The challenge Bunq is the Bank of The Free. A European challenger bank that makes life easy. 80% the rest within 5 minutes of users approved in seconds with the exact same operators team more users verified and onboarded 5x case study

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