Data, banking, and a better customer experience. Lessons from HSBC | Panel Discussion

October 21, 2021

 

Today’s customers are more demanding than ever of their bank in the digital world. In fact, research found that 1 in 2 customers would rather open a bank account online than in-person. With customers embracing digital access, banks are in a better position than ever to deliver more personalized, localized, and frictionless experiences. 

Digital identity is central to achieving this goal. But creating a clear view of a digital customer can require a complex blend of independent identity signals and data sources. Instead of speeding up business, banks are instead forced to spend time managing clunky signals that don’t talk to one another, and customers are faced with hurdles when they try to open an account or transact. In this webinar, HSBC and Onfido discuss how digital identity and a better online customer experience are a match made in heaven. One that’s simple for banks, and simple for customers.

  • The demands of today’s digital customer, and how banks have responded to an increasingly digital world, from the moment of sign-up to ongoing transactions.
  • How knowing your customer’s real digital identity across the lifecycle can increase customer loyalty and create more personalized, localized, and frictionless experiences. 
  • How banks can leverage identity signal orchestration to build simple but powerful experiences, based on accurate data and market-leading verification.
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