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The identity experience: how identity creates great UX

Ensuring customer needs are at the heart of your product can be key to making - or breaking - your business. And a good user experience helps build customer relationships.

User experience has become more important than ever in today’s online world. Interactions have become digital-first, and at the same time customer expectations are higher than ever. A bad experience means lost customers - in fact, 45% of users will abandon a sign-up process if it doesn’t meet their expectations. 

In this report you’ll learn where identity verification fits into your user experience, and how you can optimize it to give you, and your customers, the best results. 

What the report covers:

  • The role identity verification plays in your overall user experience 
  • When to add identity verification into your flow
  • How identity verification can have a positive impact across the whole customer journey
  • UX features that are specific to our identity verification technology including image capture feedback, event analytics and customization

 

Previous Flipbook
Case study: bunq
Case study: bunq

Learn how bunq is able to verify 5x more users with the same operations team.

Next Video
Coffee with Clients: bunq
Coffee with Clients: bunq

We met with Djoeri Timessen, Chief Product Officer at challenger bank bunq, to find out how Onfido's helpin...