Case study: ONE

February 17, 2022

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  • 230% verification volume increase
  • "Onfido’s solution helps us achieve our growth goals while improving operational efficiencies." Brent Baker Chief Operations Officer, One

About One

One, a digital banking service, is focused on improving financial health. Their all-in-one banking platform supports customer's unique lives, so they can spend with confidence, save more, and easily share money using a single account. 

The challenge

One is improving how people bank with a suite of unique tools that help customers manage their money. Security and authenticity are paramount when operating in a digital world, and the stakes are even higher in the financial industry.

One chose Onfido's digital identity verification solution to support the initial step of onboarding. One needed a document identity verification solution that could easily integrate into their existing platform and move towards a higher rate of automated decisioning to minimize operational costs and improve the new customer experience. The final requirement that set Onfido apart was its ability to support One’s future business objectives through established global coverage. 

The solution

Onfido's hybrid solution uses AI-based learning to help reduce the need for human verification. Combining the strengths of machines along with human sensibility, Onfido has developed a scalable verification system. The applicant can easily submit a government-issued ID and selfie to complete the verification process. This added verification step, when applicable, plays a critical role in One’s automated onboarding flow.

The results

One's risk team uses Onfido's verification dashboard to review applicant data and decision criteria when necessary. This ability to dig into the details provides actionable insights that the One team uses to improve their onboarding flow. In addition, Onfido’s intuitive SDK was easy to implement and has proven to be reliable for One’s business.

Since going live, One has seen verification volume increase by more than 230% as demand for their service grows. As the One team expands, Onfido will continue to support a seamless way to verify customers' identities.

Learn more about One at onefinance.com.

"At One, we’re hyper-focused on empowering the average American who’s often living paycheck-to-paycheck. Onfido’s solution helps us achieve our growth goals while improving operational efficiencies. They are a valued partner who understands our need to support rapid growth in a controlled manner."

Brent Baker, Chief Operations Officer, One

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