Tesco Bank partners with Onfido to enable secure, streamlined onboarding for Tesco Clubcard Pay+ customers

March 8, 2022 Laura Noye

Rapid identity verification, using biometric technology, enables a seamless customer journey for users.

Tesco Bank today announces a partnership with Onfido, the global identity verification and authentication provider. Onfido provides a secure application process for new Tesco Clubcard Pay+ customers, following the launch of the new product in January.

Tesco Clubcard Pay+ is an innovative first for the UK market, allowing Clubcard members to pay with their Clubcard and pick up extra Tesco Clubcard points wherever they shop. Shoppers can add money and ringfence their grocery spend from any UK bank account into their Tesco Clubcard Pay+ account, using the free Tesco Bank mobile banking app. Clubcard Pay+ also gives shoppers the power to save while they shop by rounding up their purchases to the nearest pound, saving the difference into a Round Up account. Tesco Bank also plans to introduce additional features to Clubcard Pay+ which will further help families to budget and save whilst being rewarded for their spending.

Tesco Bank’s partnership with Onfido enables a smooth and fast online user journey for customer applications by using digital identity verification to streamline the process. Rather than filling out postal applications, customers can apply directly through the Tesco Bank mobile banking app. Users simply take a photo of their government-issued identity document (ID) and a selfie. Onfido first checks that the ID is genuine and then matches it with the user’s face. This ensures that the person presenting the identity is the rightful owner of the ID and is physically present. This will allow customers to prove their identity anywhere and anytime with a quick and user-friendly process to open an account.

“The world of banking and e-commerce has changed significantly in recent years and customers are increasingly looking for integrated, seamless experiences,” said Sigga Sigurdardottir, Chief Customer Officer at Tesco Bank. “Tesco Clubcard Pay+ uses the Tesco Bank mobile banking app to deliver the latest measures and technology to give customers confidence and the highest levels of protection from fraud. By partnering with Onfido, we’re building on our reputation as a trusted high street bank with the addition of innovative technology that gives customers the best digital experience possible.”

Onfido’s advanced identity verification prioritises security, preventing fraudulent application attempts while meeting all industry regulations designed to keep users and businesses safe.

Onfido’s unique SDKs, now integrated within the user-centric design of the Tesco Bank mobile banking app, includes glare and blur detection, which provides real-time feedback to help users submit high-quality pictures for document verification. Additional features, such as Optical Character Recognition (OCR) Autofill, extracts data from the ID to prefill the application form to streamline the account opening process further. Clubcard Pay+ customers can benefit from this improved experience using a desktop computer, laptop, tablet or smartphone.

"By combining decades of banking experience with advanced biometric and AI technology, Tesco Bank is now able to accelerate the account opening process for new Clubcard Pay+ customers,” said Mike Tuchen, Chief Executive Officer at Onfido. “The innovative technology provided by Onfido underpins a seamless and secure application experience that protects customers and provides them with a streamlined access to Clubcard Pay+."

Register to join the upcoming webinar on Wednesday 9th March 2022, with experts from Tesco Bank, HSBC, 11:FS and Onfido to hear about the evolution of onboarding and how customer demand is changing.

Previous Article
Celebrating International Women’s Day 2022
Celebrating International Women’s Day 2022

Find out how Onfido and other groups have come together to celebrate women's achievements and rally for wom...

Next Article
What’s the difference between CDD and EDD?
What’s the difference between CDD and EDD?

Learn about the differences between customer due diligence (CDD) and enhanced due diligence (EDD).