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The onboarding evolution: what do today’s customers demand?

Date: Wednesday 9th March 2022

Time: 15:00 GMT

The way customers interact with financial institutions has changed dramatically in the past 10 years. Especially the way they onboard.

Onboarding is make or break. The moment a customer is acquired or lost. In this webinar, experts from HSBC, Tesco Bank, 11:FS and Onfido will discuss how user expectations of sign-up are evolving.

They’ll be discussing:

  • Customer attitudes to digital access

  • The psychology behind drop-off and how to prevent it

  • The future of account opening in 2022 and beyond

  • And more



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