The onboarding evolution: what do today’s customers demand?
Date: Thursday 10th March 2022
Time: 13:00 SGT
The way customers interact with financial institutions has changed dramatically in the past 10 years. Especially the way they onboard.
Onboarding is make or break. The moment a customer is acquired or lost. In this webinar, experts from HSBC, Tesco Bank, 11:FS and Onfido will discuss how user expectations of sign-up are evolving.
They’ll be discussing:
Customer attitudes to digital access
The psychology behind drop-off and how to prevent it
The future of account opening in 2022 and beyond