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Forrester Total Economic Impact™ shows Onfido delivers 261% ROI

Forrester Consulting have quantified the real business benefits delivered by Onfido.

  • 26% increase in customer conversion

  • 27% increase in fraudulent accounts detected

  • 30% decrease in time spent onboarding

Delivering an overall ROI of 261%.

Read the full study to learn more about Onfido’s core benefits as experienced by our customers, and how to calculate the ROI we could deliver for your business.

The interviews and financial analysis found that a composite organization experiences benefits of $13.64 million over three years versus costs of $3.77 million, adding up to a net present value (NPV) of $9.87 million and an ROI of 261%.

What did Forrester learn?

26% increase in customer acquisition

26% increase in customer acquisition

Onfido’s slick user experience means fewer customers drop-off at onboarding.

30% decrease in time spent onboarding

30% decrease in time spent onboarding

Internal teams are more efficient and can spend more time on complex cases.

27% increase in fraudulent accounts detected

27% increase in fraudulent accounts detected

More fraud is caught before it can cause commercial and reputational damage.

What will you learn?

  • Discover Onfido’s core tangible and intangible benefits as outlined by Forrester.

  • Hear from Onfido clients and where they find value in identity verification.

  • Learn how Forrester has calculated Onfido’s ROI across each core benefit.

Ready to read the study?

Read now
Onfido

Our solutions

Onfido uses 256-bit SSL encryption 100% of the time on every device.

BSI ISO/IEC27001

Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122.

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Company Registration Number: 07479524.