Forrester Infographic: State Of Consumer Authentication
Consumer authentication is a major part of the customer security experience. And as a result, is also a key component of the seamless customer identity and access management experience.
Download this report to see how this consumer insight is helping security, risk and UX professionals create lower friction CIAM experiences.
The patterns of 2020 consumers
PIN versus biometric adoption
Development of password complexity
Consumer familiarity with multi-factor authentication
Adoption of passwordless authentication
Download to see how this consumer insight is helping security, risk and UX professionals create lower friction CIAM experiences.
Customer attitudes to digital identity - from onboarding to authentication
At Onfido, we’re seeing first-hand how customers’ attitudes to authentication and digital identity are changing. In 2020, the world was forced to take giant leaps into its digital future. This means 2021 is crunch time.
It’s time for businesses to re-examine not only how they onboard customers, but how they connect with their customers each and every time.
60% of people are accessing more services online since the start of the pandemic
39% of people no longer find usernames and passwords convenient
80% of people trust businesses that use biometric checks, compared to 67% for other methods