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Digital by default: how are we facing up to building trust with today’s customers?

Webinar: October 21st 3pm BST, 4pm GMT, 10am EDT

The last year has been a crash course in digital engagement - for both customers and businesses.

Join Onfido CEO, Mike Tuchen and Okta Regional Chief Security Officer, Ben King as they present exclusive joint research on how customer attitudes have changed over the past year. 5,000 respondents from the UK, US, France, Germany and the Netherlands told us how they feel about digital access across a range of industries.

Join to learn:

  • How has COVID-19 changed consumer’s relationship with digital identity?

  • What is the role of the branch versus online services in a post-COVID world?

  • What are user’s expectations of digital and omnichannel access?

  • How do users want to authenticate themselves?

  • What should businesses do to meet their customers expectations online?

Insights from our research

1 in 2 customers

1 in 2 customers

feel more comfortable accessing services online than they did before the pandemic

67% of customers

67% of customers

want to be able to sign-up for a new account online

9 in 10 customers

9 in 10 customers

agree that businesses should allow them to access services in whatever way suits their needs

Presented by

Mike Tuchen, Chief Executive Officer (Onfido)

Mike Tuchen, Chief Executive Officer (Onfido)

Mike is a highly experienced executive with an established track record of scaling technology and software businesses globally. He most recently served as CEO of Talend, a leader in cloud data integration, which he took public in 2016.

Ben King, Regional Chief Security Officer (Okta)

Ben King, Regional Chief Security Officer (Okta)

Ben leads internal security for the EMEA and APAC regions and provides the operational interface to the global security function. Also externally facing, Ben is in regular contact and consultation with Okta customers and suppliers globally. 

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