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Digital by default: customer insights report

To drive customer acquisition at scale, you need to do more than offer a digital solution. You need to optimize that onboarding experience for conversions.

Download our report, Digital by Default, to get insights into what your customers want from an onboarding experience.

How Onfido drives customer acquisition

Boost conversions and onboard more customers with the Onfido Real Identity Platform.

Reduce customer drop off

Reduce customer drop-off

Help customers convert with our Smart Capture SDK. It offers auto-capture technology and real-time feedback. Improve turnaround times with automated decisioning, plus, create the right journey for every customer with tailored workflows.

Increase market share and revenue (1)

Increase market share and revenue

Trigger the right experience based on customer needs. Choose from a flexible combination of checks like document and biometric verifications, trusted data sources, and passive fraud signals to scale into new markets.

Build trust and brand reputation

Build trust and brand reputation

Exceed customer expectations at onboarding.Give them quick access with fully-automated identity verification, powered by Atlas™ AI. Fair, fast and accurate, 95% of checks are completed in under 10 seconds.

Revolut Logo
Forrester logo
Koho

We have seen a 12% increase in the number of customers onboarded after we switched to Onfido. Onfido has really aligned with our priorities, working with us to achieve our desired delivery by rapidly responding and iterating on their offering.

Lewis Tuff

Lead Platform Engineer

Decreased application abandonment drove a 26% increase in customer conversion, which equates to new account openings worth $5.6 million.

Forrester Total Economic Impact™ Report

Onfido set the gold standard in terms of client onboarding. As part of our ongoing efforts to improve conversion and customer experience, Onfido has collaborated closely with us to optimize our performance. We have seen a 98% reduction in verification time giving KOHO customers a quick and seamless onboarding experience.

Peter Lu

Credit & Lending Product Lead

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  • We help over 850 companies verify identity

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    Remitly, Inc.

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    Onfido uses 256-bit SSL encryption 100% of the time on every device.

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    Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122.

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    Company Registration Number: 07479524.