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Research whitepaper: is digital now the default for financial services customers?

The last year has been a crash course in digital engagement - for both customers and banks.

Onfido and Okta ran exclusive joint research to examine how customers feel about moving online. 5,000 respondents from the UK, US, France, Germany and the Netherlands told us how they feel about digital access.

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Read the report to learn

  • How COVID-19 has changed consumer’s relationship with digital identity

  • What the role of the branch is in a post-COVID world

  • What user’s expectations are of digital and omnichannel access

  • How users want to authenticate themselves

  • What banks should do to meet customers' expectations

Insights from our research

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77% of customers

happy to never visit a bank branch

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67% of customers

want to be able to sign-up for a new account online

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9 in 10 customers

agree that businesses should allow them to access services in whatever way suits their needs

Why do innovative banks choose Onfido?

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Chipper Cash

95% automation rate when verifying customers

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First Bank

80% faster to onboard new customers

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How does it work?

Users simply take a photo of their ID and snap a selfie. Onfido then digitally proves a user’s real identity using artificial intelligence (AI), by verifying that photo ID is genuine and comparing it to the person’s facial biometrics.

  • Leverage a customizable platform to fine tune the balance between security and convenience to meet your risk thresholds.

  • Get comprehensive identity verification checks to stop fraudsters and keep your company and revenue safe.

  • Stay compliant with KYC and AML without overwhelming your manual review staff and increasing your operational costs.

Want to learn more?

Read the report

Our solutions

Onfido uses 256-bit SSL encryption 100% of the time on every device.


Onfido has been certified by BSI to ISO 27001 under certificate number IS 660122.

© Onfido™, 2022. All rights reserved.
Company Registration Number: 07479524.