Research whitepaper: is digital now the default for financial services customers?
The last year has been a crash course in digital engagement - for both customers and financial services providers.
Onfido and Okta ran exclusive joint research to examine how customers feel about moving online. 5,000 respondents from the UK, US, France, Germany and the Netherlands told us how they feel about digital access.
Read the report to learn
How COVID-19 has changed consumer’s relationship with digital identity
What the role of the online access is in a post-COVID world
What users expect of digital and multi-device access
How users want to authenticate themselves
What innovative fintechs should do to meet customers' expectations
Insights from our research
77% of customers
happy to never visit a bank branch
67% of customers
want to be able to sign-up for a new account online
9 in 10 customers
agree that businesses should allow them to access services in whatever way suits their needs
Why do innovative banks choose Onfido?
How does it work?
Users simply take a photo of their ID and snap a selfie. Onfido then digitally proves a user’s real identity using artificial intelligence (AI), by verifying that photo ID is genuine and comparing it to the person’s facial biometrics.
Leverage a customizable platform to fine tune the balance between security and convenience to meet your risk thresholds.
Get comprehensive identity verification checks to stop fraudsters and keep your company and revenue safe.
Stay compliant with KYC and AML without overwhelming your manual review staff and increasing your operational costs.