Frequently Asked Questions

At Onfido we are always happy to hear from customers and fans alike, so feel free to contact us anytime!

Data, Security and Privacy

Accounts and Billing

Our Checks

Where do you get your data from?

Onfido is plugged into hundreds of registered databases and data sources, extracting up-to-date information every time a check is requested. We aggregate multiple suppliers to maximise match rates for a variety of checks.

How do you access these databases?

Onfido is registered with the Information Commissioner under the terms of the Data Protection Act 1998 (registration number Z2709206).

Do you sell my information or my applicant’s data?

No, we do not sell any information about you or your applicants to anyone.

Are your checks international?

Yes, we carry out checks on individuals in 132 countries.

Can I store the information on my employees for future reference?

You may legally keep the information for the length of time they are working for your company. However, you must delete their information within 7 years of the employment ending.

How secure is your cloud-based solution?

Numerous studies have established that data stored in the cloud is less likely to be lost, deleted or leaked than data stored on a personal computer. All our data is fully encrypted at rest and in transit, and we employ state-of-the-art firewall and back-up technology. All our data is continuously backed up in several high security access-controlled data centres in different locations.

What happens if I accidentally delete an applicant’s data? Will I be able to retrieve it?

Just in case you accidentally delete a record, we hold a backup on a secure remote server that holds the data for 24 hours.

Isn’t this an invasion of privacy?

We never carry out any checks without the applicant’s consent. Take a look at our Privacy Policy for more information.

How long is the applicant’s data held?

As long as an applicant gives us their consent, their data is held until the applicant or their employer requests for it to be deleted.

What about security?

Security is a top priority for everybody at Onfido. We structure our Security & Compliance Frameworks around what's important: Your Information. Take a look at our public security site for more information.

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